Billing and Cancellation FAQs
Review frequently asked billing and cancellation questions.
Have a new email address? See Change Your Email Address for more information.
Want to change passwords? See Change Your Password for more information.
Your plan is set to auto-renew, but you can cancel the next renewal at any time. See Cancel Your Subscription Plan for more information.
You can change your subscription plan level at any time to add additional seats or change your billing period. See Change Your Subscription Plan for more information.
Plan changes will be automatically adjusted and pro-rated against your current account balance. We’ll send you a confirmation email receipt after the changes are completed.
- If your new plan selection increases your subscription price, you’ll be prompted to enter payment. Once finished, you’ll have instant access to the features for the new plan. Your subscription billing date will change to reflect the date of the change in plan.
- If your new plan selection decreases your subscription price, we’ll credit your account and apply the credit toward your next scheduled payment. Your subscription billing date will change to reflect the date of the change in plan.
We’re glad you’re back! See Reactivate Your Subscription Plan for more information.
You can see your account history by logging in and viewing your recent billing activity at the bottom of the page.
Contact Customer Care and we'll take care of all your questions and requests.
You can see all your receipts by logging in and going to My Account > Go to Billing > Invoice History > Click the hyperlink of your desired Invoice number > Print Receipt. We’ll also send a receipt via email for your first subscription purchase, subsequent renewals and any time you change your subscription plan. For more information, please see View Your Invoice History.