HELP FILE

Mobile Feature Comparison

The features that are available from your mobile device will depend on your device manufacturer, mobile operating system and version, and whether you are an agent (hosting a support session) or a customer (attending a support session). Use the chart below to see what features are available on each mobile device.

GoToAssist (Remote Support) Apps for Agents

Joining from a Windows computer

Session Features Hosting from an iOS device Hosting from an Android device
View customer's screen
Use remote control***
Chat with customer
Transfer files***
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del
Reboot
Reboot in Safe Mode
Upgrade to run as a service
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Change Settings

***Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from a Mac

Session Features Hosting from an iOS device Hosting from an Android device
View customer's screen
Use remote control***
Chat with customer
Retrieve remote diagnostics
Record screen sharing***
Use drawing tools
Send Ctrl+Alt+Del (Windows only) N/A
Reboot (Windows only) N/A
Reboot in Safe Mode (Windows only) N/A
Upgrade to run as a service (Windows only) N/A
Set up unattended support***
Invite other agents to join (session collaboration)
Create session notes
Change Settings

***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

GoToAssist (Customer) Apps for Customers

Joining from a Samsung device

Session Features Joining from an iOS device
(There is not currently a customer app for iOS)		 Joining using the Android (Customer) app
(For Android OS 4.2.X (Jellybean MR 1) or later)
Share your screen N/A
Allow remote control*** N/A
Share your camera N/A
Chat N/A
Transfer files*** N/A
Remote diagnostics N/A
Allow recorded screen sharing*** N/A
Use drawing tools N/A
View app info N/A
Send log files N/A

***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from an LG device

Session Features Joining from an iOS device
(There is not currently a customer app for iOS)		 Joining using the Android (Customer) app
(For Android OS 4.2.X (Jellybean MR 1) or later)
Share your screen (with Screensharing plugin for LG) N/A
Allow remote control*** N/A *
Share your camera N/A
Chat N/A
Transfer files*** N/A
Remote diagnostics N/A
Allow recorded screen sharing*** N/A
Use drawing tools N/A
View app info N/A
Send log files N/A

* Note: Remote control is not supported on LG Nexus 5 devices. Customers joining from this specific device will have view-only screen sharing.

***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Joining from a non-Samsung or non-LG device

Session Features Joining from an iOS device
(There is not currently a customer app for iOS)		 Joining using the Android (Customer) app
(For Android OS 4.2.X (Jellybean MR 1) or later)
Share your screen N/A

*

*Only supported on Android OS 5.0.X (Lollipop) or later
Allow remote control*** N/A
Share your camera N/A
Chat N/A
Transfer files*** N/A
Remote diagnostics N/A
Allow recorded screen sharing*** N/A
Use drawing tools N/A
View app info N/A
Send log files N/A

***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.

Related

Download the Mobile Apps

Host a Support Session via Android

Join a Support Session via Android

Host a Support Session via iOS