HELP FILE
Mobile Feature Comparison
The features that are available from your mobile device will depend on your device manufacturer, mobile operating system and version, and whether you are an agent (hosting a support session) or a customer (attending a support session). Use the chart below to see what features are available on each mobile device.
GoToAssist (Remote Support) Apps for Agents
Joining from a Windows computer
Session Features | Hosting from an iOS device | Hosting from an Android device |
---|---|---|
View customer's screen | | |
Use remote control*** | | |
Chat with customer | | |
Transfer files*** | | |
Retrieve remote diagnostics | | |
Record screen sharing*** | | |
Use drawing tools | | |
Send Ctrl+Alt+Del | | |
Reboot | | |
Reboot in Safe Mode | | |
Upgrade to run as a service | | |
Set up unattended support*** | | |
Invite other agents to join (session collaboration) | | |
Create session notes | | |
Change Settings | | |
***Note: These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Joining from a Mac
Session Features | Hosting from an iOS device | Hosting from an Android device |
---|---|---|
View customer's screen | | |
Use remote control*** | | |
Chat with customer | | |
Retrieve remote diagnostics | | |
Record screen sharing*** | | |
Use drawing tools | | |
Send Ctrl+Alt+Del (Windows only) | N/A | |
Reboot (Windows only) | N/A | |
Reboot in Safe Mode (Windows only) | N/A | |
Upgrade to run as a service (Windows only) | N/A | |
Set up unattended support*** | | |
Invite other agents to join (session collaboration) | | |
Create session notes | | |
Change Settings | | |
***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
GoToAssist (Customer) Apps for Customers
- GoToAssist (Customer) app for Android
- Screensharing plugin for LG (prompts for installation automatically for customers using an LG device to join a support session using the GoToAssist (Customer) app for Android)
Joining from a Samsung device
Session Features | Joining from an iOS device (There is not currently a customer app for iOS) | Joining using the Android (Customer) app (For Android OS 4.2.X (Jellybean MR 1) or later) |
---|---|---|
Share your screen | N/A | |
Allow remote control*** | N/A | |
Share your camera | N/A | |
Chat | N/A | |
Transfer files*** | N/A | |
Remote diagnostics | N/A | |
Allow recorded screen sharing*** | N/A | |
Use drawing tools | N/A | |
View app info | N/A | |
Send log files | N/A | |
***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Joining from an LG device
Session Features | Joining from an iOS device (There is not currently a customer app for iOS) | Joining using the Android (Customer) app (For Android OS 4.2.X (Jellybean MR 1) or later) |
---|---|---|
Share your screen (with Screensharing plugin for LG) | N/A | |
Allow remote control*** | N/A | |
Share your camera | N/A | |
Chat | N/A | |
Transfer files*** | N/A | |
Remote diagnostics | N/A | |
Allow recorded screen sharing*** | N/A | |
Use drawing tools | N/A | |
View app info | N/A | |
Send log files | N/A | |
* Note: Remote control is not supported on LG Nexus 5 devices. Customers joining from this specific device will have view-only screen sharing.
***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Joining from a non-Samsung or non-LG device
Session Features | Joining from an iOS device (There is not currently a customer app for iOS) | Joining using the Android (Customer) app (For Android OS 4.2.X (Jellybean MR 1) or later) |
---|---|---|
Share your screen | N/A | *Only supported on Android OS 5.0.X (Lollipop) or later |
Allow remote control*** | N/A | |
Share your camera | N/A | |
Chat | N/A | |
Transfer files*** | N/A | |
Remote diagnostics | N/A | |
Allow recorded screen sharing*** | N/A | |
Use drawing tools | N/A | |
View app info | N/A | |
Send log files | N/A | |
***Note:These features are dependent on the your user group settings or individual user settings, which are set by the administrator.
Related
Host a Support Session via Android